search query: @indexterm SERVICE QUALITY / total: 221
references: 198-207 / 221
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198.
Marketing a poziadavky na kvalitu sluzieb
Ekonomicky casopis
1996 : VOL. 44:7-8, p. 617-624
 1996 Karkalíková, M.
199.
A managerial assessment of the waiting-time performance for alternative service process designs
Omega
1996 : DEC, VOL. 24:6, p 689-703
 1996 Sheu, C.
Babbar, S.
200.
Manufacturer-distributor relationships and channel service quality
International Journal of Logistics Management
1996 : VOL. 7:2, p. 33-42
 1996 Lemmink, J.
Wetzels, M.
Koelemejer, K.
201.
Zin en onzin van ISO-certificering in de kleinschalige dienstverlening.
Maandblad voor Accountancy en Bedrijfseconomie
1996 : NOV, VOL. 70:11, p. 609-616
 1996 Masurel, E.
Risseeuw, P.A.
Verberne, T.G.
202.
Calidad del servicio de las empresas detallistas: analisis de expectativas y percepciones.
Informacion Comercial Espanola
1996 : AGO-SEP, 756,p.115-131
 1996 Vazquez Casielles, R.
Rodriguez del Bosque, I.
Ruiz Vega, A.
203.
The impact of service quality and the service characteristics on customer retention: small businesses and their banks in the UK
British Journal of Management
1996 : SEP, VOL. 7:3, p. 219-230
 1996 Ennew, C.T.
Binks, M.R.
204.
Conjoint Measurement zur Gestaltung von internationalen Telefondienstleistungen
Schmalenbachs Zeitschrift für Betriebswirtschaftliche Forschung
1996 : ; VOL. 48:9, p. 841-859
 1996 Eggenberger, C.
Hauser, C.
205.
La nueva mirada del Big Blue.
Harvard-Deusto Marketing & Ventas
1996 : MAY-JUN, 14,p.71-75
 1996 Keenan, W.
206.
La gestion de servicio al cliente.
Harvard-Deusto Marketing & Ventas
1996 : MAY-JUN, 14,p.66-70
 1996 Quinto, E. de
207.
Cultura de servicio y calidad percibida
Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.41-45
 1996 Grönroos, C.
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