search query: @author Armistead, C. / total: 3
references: 2-3 / 3
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2.
Strategic business process management for organisational effectiveness
Long Range Planning
1999 : FEB, VOL 32:1, p. 96 - 106
 1999 Armistead, C.
Pritchard, J.-P.
Machin, S.
3.
Service with a smile
Manufacturing Engineer
1990 : SEP, VOL. 9B1 - 69:8, p. 18-19
 1990 Clark, G.
Armistead, C.
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