search query: @author Foster, S. T. / total: 3
references: 2-3 / 3
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2.
Using quality management to improve customer responsiveness at the Internal Revenue Service (Qualitätssicherung, Büroarbeit, Durchlaufzeit, Arbeitsplanung)
Production and Inventory Management Journal
1996 : JUN, VOL. 37:2, p. 37-43
 1996 Viano, R. P.
Foster, S. T.
3.
Utilizing a knowledge-based decision support system as total quality management consultant (Qualitätssteuerung; Entscheidungsmethode)
International Journal of Production Research
1992 : SEP, VOL. 30:9, p. 2159-2171
 1992 Franz, L. S.
Foster, S. T.
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