search query: @author Ross, J. E. / total: 3
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2.
Quality : the competitive edge.
Management Decision
1986 : VOL. 24:5, p. 12-16
 1986 Ross, J. E.
Klatt, L. A.
3.
Making quality a fundamental part of strategy.
Long Range Planning
1985 : FEB, VOL. 18:1, p. 53-58
 1985 Ross, J. E.
Shetty, Y. K.
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