search query: @indexterm call centres / total: 21
references: 20-21 / 21
« previous page | next page »
 titleyearauthor
20.
Starting-time decisions in labor tour scheduling: an experimental analysis and case study
European Journal of Operational Research
2001 : JUN, VOL. 131:3, p. 459-475
 2001 Brusco, M.J.
Jacobs, L.W.
21.
Modeling a phone center: analysis of a multichannel, multiresource processor shared loss system
Management Science
2001 : FEB, VOL. 47:2, p. 324-336
 2001 Aksin, O. Z.
Harker, P. T.
« previous page | next page »
SCIMA