search query: @indexterm Hotel and catering industry / total: 391
references: 200-209 / 391
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200.
My week as a room-service waiter at the Ritz
Harvard Business Review
2002 : JUN, VOL. 80:6, p. 50-62
 2002 Hemp, P.
201.
Scale of hospitality firms and local economic development - evidence from Crete
Tourism Management
2002 : AUG, VOL. 23:4, p. 333-341
 2002 Andriotis, K.
202.
Permission e-mail marketing as a means of targeted promotion
Cornell Hotel and Restaurant Administration Quarterly
2002 : FEB, VOL. 43:1, p. 61-69
 2002 Marinova, A.
Murphy, J.
Massey, B. L.
203.
Evoking emotion: affective keys to hotel loyalty
Cornell Hotel and Restaurant Administration Quarterly
2002 : FEB, VOL. 43:1, p. 39-46
 2002 Barsky, J.
Nash, L.
204.
Perceived fairness of yield management
Cornell Hotel and Restaurant Administration Quarterly
2002 : FEB, VOL. 43:1, p. 21-30
 2002 Kimes, S. E.
205.
Environmental certification in tourism and hospitality: progress, process and prospects
Tourism Management
2002 : JUN, VOL. 23:3, p. 197-205
 2002 Font, X.
206.
In-flight and ground services. Special report
Airline Business
2002 : JAN, VOL. 18:1, p. 37-49
 2002 Pilling, M.
Shifrin, C.
Field, D.
207.
Uses of the internet in the global hotel industry
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 235-241
 2001 Wei, S. (et al.)
208.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
209.
Theoretical foundations or considerations regarding the growth of tourism enterprises
Tourism review
2001 : VOL. 56:3-4. p. 17-25
 2001 Weiermair, K.
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