search query: @indexterm SERVICE QUALITY / total: 221
references: 202-211 / 221
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title | year | author | ||
202. |
Informacion Comercial Espanola
1996 : AGO-SEP, 756,p.115-131 |
1996 | Vazquez Casielles, R. Rodriguez del Bosque, I. Ruiz Vega, A. |
|
203. |
British Journal of Management
1996 : SEP, VOL. 7:3, p. 219-230 |
1996 | Ennew, C.T. Binks, M.R. |
|
204. |
Schmalenbachs Zeitschrift für Betriebswirtschaftliche Forschung
1996 : ; VOL. 48:9, p. 841-859 |
1996 | Eggenberger, C. Hauser, C. |
|
205. |
Harvard-Deusto Marketing & Ventas
1996 : MAY-JUN, 14,p.71-75 |
1996 | Keenan, W. |
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206. |
Harvard-Deusto Marketing & Ventas
1996 : MAY-JUN, 14,p.66-70 |
1996 | Quinto, E. de |
|
207. |
Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.41-45 |
1996 | Grönroos, C. |
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208. |
Harvard-Deusto Marketing & Ventas
1996 : MAR-ABR, 13,p.30-33 |
1996 | Reffait, P. |
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209. |
Informacion Comercial Espanola
1996 : JUL, 755,p.113-125 |
1996 | Fernandez Barcala, M. |
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210. |
M&O Quarterly
1996 : 1, p. 28-57 |
1996 | Berkley, B.J. Gupta, A. |
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211. |
Markt
1996 : VOL. 35:2, p. 107-115 |
1996 | Töpfer, A. |
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