search query: @indexterm Hotel and catering industry / total: 391
references: 206-215 / 391
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206.
In-flight and ground services. Special report
Airline Business
2002 : JAN, VOL. 18:1, p. 37-49
 2002 Pilling, M.
Shifrin, C.
Field, D.
207.
Uses of the internet in the global hotel industry
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 235-241
 2001 Wei, S. (et al.)
208.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
209.
Theoretical foundations or considerations regarding the growth of tourism enterprises
Tourism review
2001 : VOL. 56:3-4. p. 17-25
 2001 Weiermair, K.
210.
Web-site marketing for the travel-and-tourism industry
Cornell Hotel and Restaurant Administration Quarterly
2001 : DEC, VOL. 42:6, p. 55-62
 2001 Lau, K.-n. (et al.)
211.
The compensation conundrum: does the hospitality industry shortchange its employees - and itself?
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 70-76
 2001 Sturman, M. C.
212.
Forecasting for hotel revenue management: testing aggregation against disaggregation
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 53-64
 2001 Weatherford, L. R.
Kimes, S. E.
Scott, D. A.
213.
A retrospective commentary on the article "New tools for achieving service quality"
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 39-46
 2001 Lovelock, C.
214.
The customer-service life cycle: a framework for improving customer service through information technology
Cornell Hotel and Restaurant Administration Quarterly
2001 : JUN, VOL. 42:3, p. 38-45
 2001 Piccoli, G.
Spalding, B. R.
Ives, B.
215.
Revisiting importance-performance analysis
Tourism Management
2001 : DEC, VOL. 22:6, p. 617-627
 2001 Oh, H.
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