search query: @indexterm CLIENTS / total: 219
references: 207-216 / 219
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207.
Untangling the relationship between displayed emotions and organizational sales : the case of convenience stores.
Academy of Management Journal
1988 : SEP, VOL. 31:3, p. 461-487
 1988 Sutton, R. I.
Rafaeli, A.
208.
Consultants after the party.
Management Today
1988 : JAN, p. 70-72, 74, 76, 78, 80
 1988 Darwent, C.
209.
How to handle customers'gripes.
Fortune
1988 : OCT 24, VOL. 118:9, p. 88, 89, 92-94
 1988 Sellers, P.
210.
Account planning : a client view.
Journal of the Market Research Society
1988 : JUL, VOL. 30:3, p. 361-369
 1988 Moran, J. P.
211.
Om de gunst van de afnemer.
Economisch Statistische Berichte
1988 : MAR 30/APR 6, VOL. 73:3650, p. 320-325, 331
 1988 Leeflang, P. S. H.
212.
Companies that serve you best.
Fortune
1987 : DEC 7, VOL. 116:13, p. 80-87
 1987 Uttal, B.
213.
Measuring and managing the consultant-client relationship : the information services review.
Journal of Systems Management
1987 : APR, VOL. 38:4, p. 27-31
 1987 Janz, T.
Licker, P.
214.
Clients as "partial" employees of service organizations: Role development in client participation. (!SERVICE CREATION)
Academy of Management Review
1986 : OCT, VOL. 11:4, p. 726-735
 1986 Mills, P. K.
Morris, J. H.
215.
Controle des risques : une strategie de la negociation de vente.
Revue Francaise du Marketing
1985 : OCT-DEC, 104, p. 15-27
 1985 Serraf, G.
216.
Le client d'abord, la qualite d'accord.
Direction et Gestion des Entreprises
1985 : SEP-OCT, 5, p. 61-67
 1985 Zys, J.
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