search query: @author Taylor, S. / total: 28
references: 21-28 / 28
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21.
Waiting for service: the relationship between delays and evaluations of service
Journal of Marketing
1994 : APR, VOL. 58:2, p. 56-69
 1994 Taylor, S.
22.
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 125-131
 1994 Cronin, J. Jr
Taylor, S.
23.
Business process reengineering. Eastman Chemical strives for better than world class (Unternehmensziel)
Industrial Engineering
1993 : NOV, VOL. 25:11, p. 28-30, 34
 1993 Taylor, S.
24.
Green Management: The Next Competitive Weapon
Futures
1992 : SEPT VOL. 24, p.669-680
 1992 Taylor, S.
25.
Managing a learning environment *TSB Group
Personnel Management
1992 : OCT, VOL. 24:10, p. 54-57
 1992 Taylor, S.
26.
The use of soft systems methodology in practice
Journal of the Operational Research Society
1992 : APR, VOL. 43:4, p. 321-332
 1992 Mingers. J.,
Taylor, S.
27.
T1 muxes meet the networking challenge.
Datamation
1990 : NOV 1, VOL. 36:21, p. 67-68, 70
 1990 Taylor, S.
28.
Learning through work experience in Britain.
Journal of European Industrial Training
1983 : VOL. 7:6, p. 3-10
 1983 Cornforth, C.
Taylor, S.
Varelidis, N.
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