search query: @freeterm satisfaction / total: 26
references: 21-26 / 26
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21.
Influences of customer differences of loyalty, perceived risk and category experience on customer satisfaction ratings
International Journal of Market Research
2006 : VOL. 48:5, p.601-622
 2006 Johnson, M.S.
Garbarino, E.
Sivadas, E.
22.
Age, perceived risk, and satisfaction in consumer decision making: a review and extension
Journal of Marketing Management
2006 : APR, VOL. 22:3 - 4, p. 355 – 377
 2006 Simcock, P.
Sudbury, L.
Wright, G.
23.
The desired qualities of customer contact employees in complaint handling encounters
Journal of Marketing Management
2006 : JUL, VOL. 22:5-6, p. 619 – 642
 2006 Gruber, T.
Szmigin, I.
Voss, R.
24.
Are loyal customers profitable? Customer satisfaction, customer (action) loyalty and customer profitability at the individual level
Journal of Marketing Management
2006 : APR, VOL. 22: 3-4, p. 245 - 266
 2006 Helgesen, Ø.
25.
Determining customer satisfaction from mobile phones: a neural network approach
Journal of Marketing Management
2005 : SEP, VOL. 21:7 - 8, p. 755 – 778
 2005 Goode, M. M. H. (et al.)
26.
Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust
Journal of Consumer Behaviour
2005 : DEC, VOL. 4:6, p. 438-452
 2005 Ha, H. Y.
Perks, H.
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