search query: @indexterm Quality control / total: 544
references: 21-30 / 544
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21.
The importance of operations management problems in service organizations
Omega
2002 : APR, VOL. 30:2, p. 77-87
 2002 Wright, C.M.
Mechling, G.
22.
Performance-only measurement of service quality: A replication and extension
Journal of Business Research
2002 : JAN, VOL. 55:1, p. 17-31
 2002 Brady, M.K.
Cronin, J.J.
Brand, R.R.
23.
Dynamic work distribution in workflow management systems: how to balance quality and performance
Journal of Management Information Systems
2002 : WINTER, VOL. 18:3, p. 157-193
 2002 Kumar, A.
Aalst, W. M. P. van der
Verbeek, E. M. W.
24.
The economic benefits of nutrition labeling: a case study for fresh meat and poultry products
Journal of Consumer Policy
2001 : JUN, VOL. 24:2, p. 185-207
 2001 Crutchfield, S.
Kuchler, F.
Variyam, J. N.
25.
New tools for achieving service quality
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 25-38
 2001 Wyckoff, D. D.
26.
Customer satisfaction measurement in the private bank sector
European Journal of Operational Research
2001 : APR 16, VOL. 130:2, p. 347-360
 2001 Mihelis, G.
27.
Producer-supplier contracts with incomplete information
Management Science
2001 : MAY, VOL. 47:5, p. 709-715
 2001 Lim, W. S.
28.
Fourteen years of ISO 9000: impact, criticisms, costs, and benefits
Business Horizons
2001 : MAY-JUN, VOL. 44:3, p. 45-51
 2001 Stevenson, T. H.
Barnes, F. C.
29.
Engagiertes Qualitätsmanagement mit der Balanced Scorecard
Betriebswirtschaftliche Blätter
2001 : VOL. 50:2, p. 78-83
 2001 Kreher, G.
Galle, G.
30.
Iron ore production scheduling to improve product quality
European Journal of Operational Research
2001 : MAR, VOL. 129:2, p. 355-361
 2001 Everett, J.E.
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