search query: @indexterm customer relationship management (crm) / total: 105
references: 21-30 / 105
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21.
Customer relationship management and customer recovery and retention: The case of the 407 express toll route
Knowledge management research & practice
2008 : JUN, VOL. 6:2, p. 155-163
 2008 McKenzie, B.
22.
Organisational capabilities: antecedents and implications for customer value
European Journal of Marketing
2008 : VOL. 42:3/4, p. 477-501
 2008 Nasution, H.N.
Mavondo, F.T.
23.
How critical is employee orientation for customer relationship management? Insights from a case study
Journal of Management Studies
2008 : MAR, VOL. 45:2, p. 268-293
 2008 Plakoyiannaki, E. (et al.)
24.
The influence of loyalty programme membership on customer purchase behaviour
European Journal of Marketing
2008 : VOL. 42:1/2 p. 87-114
 2008 Meyer-Waarden, L.
25.
Strategic integration of knowledge management and customer relationship management
Journal of Knowledge Management
2008 : VOL. 12:4, p. 131-146
 2008 Liew, C-B.A.
26.
Self-service revisited: How to balance high-tech and high-touch in customer relationships
European Management Journal
2007 : AUG, VOL. 25:4, p. 310-319
 2007 Salomann, H. (et al.)
27.
Use of relationship marketing programs in building customer-salesperson and customer-firm relationships:Differential influences on financial outcomes
International Journal of Research in Marketing
2007 : SEP, VOL. 24:3, pp. 210-223
 2007 Palmatier, R.W (et al.)
28.
Evaluating application service provisioning using system dynamics methodology
British Journal of Management
2007 : JUN, VOL. 18:2, p. 172-191
 2007 Currie, W.L.
Joyce, P.
Winch, G.
29.
A model to determine customer lifetime value in a retail banking context
European Management Journal
2007 : VOL. 25:3, p. 221-234
 2007 Haenlein, M.
Kaplan, A.M.
Beeser, A.J.
30.
Getting your priorities right
Accountancy
2006 : OCT, VOL. 137:1358, p. 59-60
 2006 Young, L.
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