search query: @indexterm Hotel and catering industry / total: 391
references: 212-221 / 391
« previous page | next page »
 titleyearauthor
212.
Forecasting for hotel revenue management: testing aggregation against disaggregation
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 53-64
 2001 Weatherford, L. R.
Kimes, S. E.
Scott, D. A.
213.
A retrospective commentary on the article "New tools for achieving service quality"
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 39-46
 2001 Lovelock, C.
214.
The customer-service life cycle: a framework for improving customer service through information technology
Cornell Hotel and Restaurant Administration Quarterly
2001 : JUN, VOL. 42:3, p. 38-45
 2001 Piccoli, G.
Spalding, B. R.
Ives, B.
215.
Revisiting importance-performance analysis
Tourism Management
2001 : DEC, VOL. 22:6, p. 617-627
 2001 Oh, H.
216.
Business travellers´perception of service quality: a prefatory study of two European city centre hotels
International Journal of Tourism Research
2001 : JUL-AUG, VOL. 3:4, p. 313-323
 2001 Callan, R. J.
Kyndt, G.
217.
How to implement a customer satisfaction program
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46
 2001 Naumann, E.
Jackson, D. W. Jr.
Rosenbaum, M. S.
218.
The wild side of the lodging and food-service industry: a case study in Pennsylvania
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 96-103
 2001 Upneja, A.
Singh, A.
Shafer, E. L.
219.
Carl Graham Fisher: Mr. Miami Beach and much more
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 62-69
 2001 Turkel, S.
220.
Equipment leasing in the U.S. lodging industry: what, why, and how much
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 56-61
 2001 Upneja, A.
Schmidgall, R.
221.
Managing your guest as a quasi-employee
Cornell Hotel and Restaurant Administration Quarterly
2001 : APR, VOL. 42:2, p. 46-55
 2001 Ford, R. C.
Heaton, C. P.
« previous page | next page »
SCIMA