search query: @indexterm SERVICE QUALITY / total: 221
references: 219-221 / 221
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title | year | author | ||
219. |
IO Management-Zeitschrift industrielle Organisation
1996 : VOL. 65:5, p. 32-36 |
1996 | Sibiera, G. Sontow, K. Jaschinski, C. |
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220. |
IO Management-Zeitschrift industrielle Organisation
1996 : VOL: 65:3, p. 29-32 |
1996 | Schwarzenbach, J. H. |
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221. |
Economia y Sociologia del Trabajo
1995 : SEP-DIC, 29.30,p.70-73 |
1995 | Lelievre, F. |
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