search query: @indexterm Service management / total: 228
references: 22-31 / 228
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22.
The criteria for successful services brands
European Journal of Marketing
2003 : VOL. 37:7-8, p. 1095-1118
 2003 Chernatony, L. de
Segal-Horn, S.
23.
The Role of Soft Factors in Implementing a Service- Oriented Strategy in Industrial Marketing Companies
Journal of Business-to-Business Marketing
2003 : VOL. 10:2, p. 23-48
 2003 Hamburg, C.
Fassnacht, M.
Guenther, C.
24.
Indirekte Kundenbeziehungen im Dienstleistungsbereich - dargestellt am Beispiel von Patienteneltern-Krankenhausbeiziehungen
Unternehmung
2003 : VOL. 57:1, p. 63-84
 2003 Helmig, B.
25.
Die Bedeutung des Dienstleistungsdesign für den Markterfolg in von Dienstleistungsunternehmen
Unternehmung
2003 : VOL. 57:1, p. 45-61
 2003 Reimer, A.
26.
Selecting hierarchical facilities in a service-operations environment
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 613-628
 2003 Jayaraman, V.
Gupta, R.
Pirkul, H.
27.
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 464-483
 2003 Aksin, O. Z.
Harker, P. T.
28.
Optimal control of service rates and arrivals in Jackson networks
European Journal of Operational Research
2003 : MAY, VOL. 147:1, p. 17-31
 2003 Azaron, A.
Ghomi, S. M. T. F.
29.
Customers and customer relationships in service firms : The perspective of the resource-based view
Marketing Theory
2003 : VOL 3:1, p. 119-143
 2003 Gouthier, M.
Schmid, S.
30.
Self-service - A contradiction in terms of customer-led choice?
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392
 2003 Howard, M.
Worboys, C.
31.
Pricing retail services
Journal of Business Research
2002 : DEC, VOL. 55:12, p. 1015-1023
 2002 Hoffman, K.D.
Turley, L.W.
Kelley, S.W.
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