search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 226-228 / 228
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 titleyearauthor
226.
Managing service demand at the point of delivery.
Academy of Management Review
1985 : JAN, VOL. 10:1, p. 66-75
 1985 Northcraft, G. B.
Chase, R. B.
227.
It's all in the Wrapping.
FE. The Magazine for Financial Executives
1985 : VOL. 1:9, p. 32-36
 1985 Curtis, D.
228.
Is your accounting firm still an accounting firm?
FE. The Magazine for Financial Executives
1985 : VOL. 1:7, p. 24-29
 1985 Stevens, M.
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