search query: @indexterm SERVICE QUALITY / total: 221
references: 23-32 / 221
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23.
Relationship between service quality, customer satisfaction and customer loyalty in Shiraz banking system
Journal of international marketing and marketing research
2008 : FEB, VOL. 33:1, p. 31-44
 2008 Sanayei, A.
Moeini, H.
Shafiei, M.
24.
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
European Journal of Marketing
2008 : VOL. 42:1/2 p. 35-68
 2008 Ekinci, Y.
Dawes, P.L.
Massey, G.R.
25.
Recognizing the emotional element in service excellence
Cornell hospitality quarterly: hospitality leadership through learning
2008 : AUG, VOL. 49:3, p. 310-316
 2008 Johanson, M.M.
Woods, R.H.
26.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
27.
Cash management poll
Euromoney
2007 : OCT, VOL. 38:462, p. 96-102
 2007
28.
How organizational standards and coworker support improve restaurant service
Cornell Hotel and Restaurant Administration Quarterly
2007 : NOV, VOL 48:4, p. 370-379
 2007 Susskind, A.M.
Kacmar, K.M.
Borchgrevink, C.P.
29.
Researching consumer satisfaction: An extension of Herzberg's motivator and hygiene factor theory
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 71-84
 2007 Chan, J. K. L.
Baum, T.
30.
Measuring web site quality for online travel agencies
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 15-30
 2007 Park, Y. A.
Gretzel, U.
Sirakaya-Turk, E.
31.
The paradox of customer education: customer expertise and loyalty in the financial services industry
European Journal of Marketing
2007 : VOL. 41:5/6, p.466-486
 2007 Bell, S. J.
Eisingerich, A. B.
32.
Using fuzzy number for measuring quality of service in the hotel industry
Tourism Management
2007 : VOL. 28:2, p.544-555
 2007 Benitez, J. M.
Martin, J. C.
Román, C.
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