search query: @indexterm airlines / total: 619
references: 25-34 / 619
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25.
An examination of explanation typology on perceived informational fairness in the context of air travel
Journal of Travel & Tourism Marketing
2009 : VOL 26:8, p. 795-805
 2009 Wang, C.
Mattila, A. S.
Bartlett, A.
26.
A study of perceived risk and risk reduction of purchasing air-tickets online
Journal of Travel & Tourism Marketing
2009 : VOL 26:3, p. 203-224
 2009 Kim, L. H.
Qu, H.
Kim, D. J.
27.
An analysis of corporate e-mail communication as part of airlines' service recovery strategy
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 156-168
 2009 Dickinger, A.
Bauernfeind, U.
28.
Enough is enough! Or is it? Factors that impact switching intentions in extended travel service transactions
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 144-155
 2009 Coulter, K. S.
29.
Knowledge elicitation in reliability management in the airline industry
Journal of Knowledge Management
2009 : VOL. 13:2, p. 35-48
 2009 Kwong, E.
Lee, W.B.
30.
Collateral pricing
Journal of Financial Economics
2009 : MAR, VOL. 91:3, p. 339-360
 2009 Benmelech, E.
Bergman, N.K.
31.
The effect of service quality and expectations on customer complaints
Journal of Industrial Economics
2008 : MAR, VOL 56:1 p. 190-213
 2008 Forbes, S.J.
32.
Do airline self-service check-in kiosks meet the needs of passengers?
Tourism Management
2008 : OCT, VOL. 29:5, p. 980-993
 2008 Chang, H-L.
Yang, C-H.
33.
Cabin crew training to control disruptive airline passenger behavior: A cause for tourism concern?
Tourism Management
2008 : JUN, VOL. 29:3, p. 538-547
 2008 Rhoden, S.
Ralston, R.
Ineson, E.M.
34.
Travel and leisure services preferences and patronage motives of older consumers
Journal of Travel & Tourism Marketing
2008 : VOL. 24:4, p. 259-283
 2008 Moschis, G.P.
Ünal, B.
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