search query: @indexterm Information technology / total: 1908
references: 26-35 / 1908
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26.
What makes customers discontent with service providers? An empirical analysis of complaint handling in information and communication technology services
Journal of Business Ethics
2010 : FEB, VOL. 91:SUPPL. 1, p. 73-110
 2010 Chan, H.C.Y.
Ngai, E.W.T.
27.
Cloud control
Accountancy
2010 : OCT, VOL. 146:1406, p. 61-62
 2010 Meall, L.
28.
The alignment of market research with business strategy and CRM
Journal of Strategic Marketing
2010 : JUN, VOL. 18:3, p. 187-199
 2010 Valos, M.J.
Bednall, D.H.B.
29.
SME Internet use and strategic flexibility: the moderating effect of IT market orientation
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 131-145
 2010 Celuch, K.
Murphy, G.
30.
Introduction. Creativity in the age of emerging technology: some issues and perspectives in 2010
Creativity and innovation management
2010 : JUN, VOL. 19:2, p. 160-166
 2010 Burkhardt, J-M.
Lubart, T.
31.
Examining resistance, accommodation and the pursuit of aspiration in the Indian IT-BPO space: reflections on two case studies
Industrial Relations Journal
2010 : MAR, VOL. 41:2, p. 154-167
 2010 Ravishankar, M.N.
Cohen, L.
El-Sawad, A.
32.
External knowledge sources and proximity
Journal of Knowledge Management
2009 : VOL. 13:5, p. 301-318
 2009 Petruzzelli, A.M.
Albino, V.
Carbonara, N.
33.
Generation and transfer of knowledge in IT-related SMEs
Journal of Knowledge Management
2009 : VOL. 13:5, p. 243-256
 2009 Cantu, L.Z.
Criado, J.R.
Criado, A.R.
34.
National television and the market for local products: the case of beer
Journal of Industrial Economics
2009 : MAR, VOL 57:1 p. 85-111
 2009 George, L.M.
35.
Understanding the antecedents to the adoption of CRM technology by small retailers: entrepreneurs vs owner-managers
International Small Business Journal
2009 : JUN, VOL. 27:3, p. 307-336
 2009 Peltier, J.W.
Schibrowsky, J.A.
Zhao, Y.
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