search query: @indexterm SERVICE QUALITY / total: 221
references: 26-35 / 221
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26.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
27.
Cash management poll
Euromoney
2007 : OCT, VOL. 38:462, p. 96-102
 2007
28.
How organizational standards and coworker support improve restaurant service
Cornell Hotel and Restaurant Administration Quarterly
2007 : NOV, VOL 48:4, p. 370-379
 2007 Susskind, A.M.
Kacmar, K.M.
Borchgrevink, C.P.
29.
Researching consumer satisfaction: An extension of Herzberg's motivator and hygiene factor theory
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 71-84
 2007 Chan, J. K. L.
Baum, T.
30.
Measuring web site quality for online travel agencies
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 15-30
 2007 Park, Y. A.
Gretzel, U.
Sirakaya-Turk, E.
31.
The paradox of customer education: customer expertise and loyalty in the financial services industry
European Journal of Marketing
2007 : VOL. 41:5/6, p.466-486
 2007 Bell, S. J.
Eisingerich, A. B.
32.
Using fuzzy number for measuring quality of service in the hotel industry
Tourism Management
2007 : VOL. 28:2, p.544-555
 2007 Benitez, J. M.
Martin, J. C.
Román, C.
33.
GPTCCC: An instrument for measuring group package tour service
Tourism Management
2007 : VOL. 28:2, p.361-376
 2007 Wang, K-C. (et al.)
34.
Modeling service alliances: An explanatory investigation of spillover effects in service partnerships
Strategic Management Journal
2007 : MAR, VOL 28:6, p. 609- 622
 2007 Bourdeau, B. L.
Cronin Jr, J. J.
Voorhees, C. M.
35.
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Tourism Management
2007 : VOL. 28:4, p.1006-1019
 2007 Briggs, S.
Sutherland, J.
Brummond, S.
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