search query: @indexterm Service management / total: 228
references: 26-35 / 228
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26.
Selecting hierarchical facilities in a service-operations environment
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 613-628
 2003 Jayaraman, V.
Gupta, R.
Pirkul, H.
27.
Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center
European Journal of Operational Research
2003 : JUN, VOL. 147:3, p. 464-483
 2003 Aksin, O. Z.
Harker, P. T.
28.
Optimal control of service rates and arrivals in Jackson networks
European Journal of Operational Research
2003 : MAY, VOL. 147:1, p. 17-31
 2003 Azaron, A.
Ghomi, S. M. T. F.
29.
Customers and customer relationships in service firms : The perspective of the resource-based view
Marketing Theory
2003 : VOL 3:1, p. 119-143
 2003 Gouthier, M.
Schmid, S.
30.
Self-service - A contradiction in terms of customer-led choice?
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392
 2003 Howard, M.
Worboys, C.
31.
Pricing retail services
Journal of Business Research
2002 : DEC, VOL. 55:12, p. 1015-1023
 2002 Hoffman, K.D.
Turley, L.W.
Kelley, S.W.
32.
Manufacturing sourcing practices and relationships
International Journal of Logistics Management
2002 : VOL. 13:2, p. 101-127
 2002 Baines, T.
Kay, G.
33.
Evaluating capacity- and demand-management decisions at a ski resort
Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36
 2002 Pullman, M. E.
Thompson, G. M.
34.
Customer value management as a determinant of the competitive position of tourism destinations
Tourism review
2002 : VOL. 57:4, p. 15-22
 2002 Pechlaner, H.
Smeral, E.
Matzler, K.
35.
The cross-level effects of culture and climate in human service teams
Journal of Organizational Behavior
2002 : SEP, VOL. 23:6, p. 767-794
 2002 Glisson, C.
James, L. R.
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