search query: @journal_id 1477 / total: 39
references: 28-37 / 39
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28.
Analyzing The Impact of Service Provider Empowerment on Perceptions of Service Quality Inside an Organization
Journal of Quality Management
1997 : Vol. 2:2, p. 191-215
 1997 Goodale, J. C.
Koerner, M.
Roney, J.
29.
Towards Understanding the Foundations of Deming's Theory of Management
Journal of Quality Management
1997 : Vol. 2:2, p. 171-189
 1997 Hillmer, S.
Karney, D.
30.
ISO 14000 Total Quality Environmental Management: the integration of environmental marketing, total quality management, and corporate environmental policy
Journal of Quality Management
1996 : VOL. 2:1, p. 151-168
 1996 Miles, M.
Russell, G.
31.
Leadership in authoring the quality management literature
Journal of Quality Management
1996 : VOL. 2:1, p. 139-149
 1996 Heady, R.
32.
Development of a multidimensional measure of perceived product quality
Journal of Quality Management
1996 : VOL. 2:1, p. 87-112
 1996 Stone-Romero, E.
Stone, D.
Grewal, D.
33.
Commitment to Total Quality Management: is there a relationship with firm performance?
Journal of Quality Management
1996 : VOL. 2:1, p. 67-86
 1996 Lemak, D.
Reed, R.
Satish, P.
34.
Contrasts in enacting TQM: mechanistic vs. organic ideology and implementation
Journal of Quality Management
1996 : VOL. 2:1, p. 3-40
 1996 Beyer, J.
Ashmos, D.
Obsorn, R.
35.
Coaligning market requirements, quality capabilities, and human resource management: How will Eastern Europe compete in manufacturing?
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 243-264
 1996 Ebert, R.
Tanner, G.
Tutera, M.
36.
Strategic orientation and TQM: linking vision to action
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 227-242
 1996 Dansky, K.
Brannon, D.
37.
Does total quality management affect applicant perceptions of recruitment and selection processes?
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 207-226
 1996 Connerley, M.
Rynes, S.
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