search query: @indexterm Service quality / total: 221
references: 29-38 / 221
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29.
Researching consumer satisfaction: An extension of Herzberg's motivator and hygiene factor theory
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 71-84
 2007 Chan, J. K. L.
Baum, T.
30.
Measuring web site quality for online travel agencies
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 15-30
 2007 Park, Y. A.
Gretzel, U.
Sirakaya-Turk, E.
31.
The paradox of customer education: customer expertise and loyalty in the financial services industry
European Journal of Marketing
2007 : VOL. 41:5/6, p.466-486
 2007 Bell, S. J.
Eisingerich, A. B.
32.
Using fuzzy number for measuring quality of service in the hotel industry
Tourism Management
2007 : VOL. 28:2, p.544-555
 2007 Benitez, J. M.
Martin, J. C.
Román, C.
33.
GPTCCC: An instrument for measuring group package tour service
Tourism Management
2007 : VOL. 28:2, p.361-376
 2007 Wang, K-C. (et al.)
34.
Modeling service alliances: An explanatory investigation of spillover effects in service partnerships
Strategic Management Journal
2007 : MAR, VOL 28:6, p. 609- 622
 2007 Bourdeau, B. L.
Cronin Jr, J. J.
Voorhees, C. M.
35.
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Tourism Management
2007 : VOL. 28:4, p.1006-1019
 2007 Briggs, S.
Sutherland, J.
Brummond, S.
36.
The relationship between international leisure travelers' origin country and product satisfaction, value, service quality, and intent to return
Journal of Travel & Tourism Marketing
2006 : VOL. 21:2/3, p.117-130
 2006 McCleary, K. W.
Weaver, P. A.
Hsu, C. H. C.
37.
Using service quality expectations as a criterion to segement international tourists in the hospitality industry: an outlook of hotels of Mauritius
Journal of Travel & Tourism Marketing
2006 : VOL. 21:2/3, p.1-18
 2006 Juwaheer, T. D.
38.
Impression management and the hospitality service encounter: cross-cultural differences
Journal of Travel & Tourism Marketing
2006 : VOL. 20:3-4, p. 21-32
 2006 Manzur, L.
Jogaratnam, G.
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