search query: @indexterm customer relationship management (crm) / total: 105
references: 29-38 / 105
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29.
A model to determine customer lifetime value in a retail banking context
European Management Journal
2007 : VOL. 25:3, p. 221-234
 2007 Haenlein, M.
Kaplan, A.M.
Beeser, A.J.
30.
Getting your priorities right
Accountancy
2006 : OCT, VOL. 137:1358, p. 59-60
 2006 Young, L.
31.
Customer relationship management: from strategy to implementation
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 135-168
 2006 Payne, A.
Frow, P.
32.
The impact of loyalty programmes on repeat purchase behaviour
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 61-88
 2006 Meyer-Waarden, L.
Benavent, C.
33.
Capitalising on the customer
European business forum EBF
2006 : AUTUMN, 26, p. 24-29
 2006 Allen, J. (et al.)
34.
Customer relationship management in small-medium enterprises: the case of Turkish tourism industry
Tourism Management
2006 : DEC, VOL. 27:6, p. 1356-1363
 2006 Özgener, S.
Iraz, R.
35.
A conceptual model of value-transparency in supply
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 206-213
 2006 Lamming, R.
Caldwell, N.
Phillips, W.
36.
The underlying vulnerabilities in key account management strategies
European Management Journal
2006 : APR-JUN, VOL 24:2-3, p. 151-162
 2006 Piercy, N
Nikala, L.
37.
The role of CRM in e-business: an application model for the pharmaceutical industry
Journal of international marketing and marketing research
2006 : FEB, VOL. 31:1, p. 31-43
 2006 Sanayei, A.
Shad, A. A.
38.
The business benefits of customer management
Admap
2006 : FEB, VOL. 41:2 (469), p. 42-45
 2006 Stone, M.
Woodcock, N.
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