search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 30-39 / 228
 titleyearauthor
30.
Journal of Consumer Behaviour
2003 : JUN, VOL. 2:4, p. 382-392
2003 Howard, M.
Worboys, C.
31.
Journal of Business Research
2002 : DEC, VOL. 55:12, p. 1015-1023
2002 Hoffman, K.D.
Turley, L.W.
Kelley, S.W.
32.
International Journal of Logistics Management
2002 : VOL. 13:2, p. 101-127
2002 Baines, T.
Kay, G.
33.
Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36
2002 Pullman, M. E.
Thompson, G. M.
34.
Tourism review
2002 : VOL. 57:4, p. 15-22
2002 Pechlaner, H.
Smeral, E.
Matzler, K.
35.
Journal of Organizational Behavior
2002 : SEP, VOL. 23:6, p. 767-794
2002 Glisson, C.
James, L. R.
36.
Journal of Consumer Policy
2002 : JUN, VOL. 25:2, p. 203-231
2002 Lee, J.
37.
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 202-216
2002 Verhoef, P. C.
Franses, P. H.
Hoekstra, J. C.
38.
Academy of Management Journal
2002 : JUN, VOL. 45:3, p. 587-597
2002 Batt, R.
39.
Harvard Business Review
2002 : JUL, VOL. 80:7, p. 86-94
2002 Reinartz, W.
Kumar, V.
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