search query: @indexterm airlines / total: 619
references: 31-40 / 619
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31.
The effect of service quality and expectations on customer complaints
Journal of Industrial Economics
2008 : MAR, VOL 56:1 p. 190-213
 2008 Forbes, S.J.
32.
Do airline self-service check-in kiosks meet the needs of passengers?
Tourism Management
2008 : OCT, VOL. 29:5, p. 980-993
 2008 Chang, H-L.
Yang, C-H.
33.
Cabin crew training to control disruptive airline passenger behavior: A cause for tourism concern?
Tourism Management
2008 : JUN, VOL. 29:3, p. 538-547
 2008 Rhoden, S.
Ralston, R.
Ineson, E.M.
34.
Travel and leisure services preferences and patronage motives of older consumers
Journal of Travel & Tourism Marketing
2008 : VOL. 24:4, p. 259-283
 2008 Moschis, G.P.
Ünal, B.
35.
Perceptions of deception: making sense of responses to employee deceit
Journal of Business Ethics
2008 : JUN III, VOL. 80:2, p. 327-247
 2008 Jehn, K.A.
Scott, E.D.
36.
The effects of inventory control and denied boarding on customer satisfaction: The case of capacity-based airline revenue management
Tourism Management
2008 : VOL. 29:1, p.32-43
 2008 Lindenmeier, J.
Tscheulin, D.K.
37.
Direct, moderating and mediating effects of market orientation on the performance of airports in Europe's peripheral areas
Journal of Travel & Tourism Marketing
2008 : VOL. 24:1, p. 47-61
 2008 Halpern, N.
Pagliari, R.
38.
Flying higher - together
Business Strategy Review
2008 : SPRING, VOL. 19:1, p. 34-37
 2008 Del Canho, D.
Engelfriet, J.
39.
The role of market orientation in managing crises during the post-crisis phase
Journal of Travel & Tourism Marketing
2007 : VOL. 23:2/3/4 p. 59-71
 2007 Martin-Consuegra, D.
Esteban, A.
Molina, A.
40.
Strategic formation of airline alliances
Journal of Transport Economics and Policy
2007 : SEP, VOL. 41:3, p. 427-449
 2007 Flores-Fillol, R.
Moner-Colonques, R.
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