search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 32-41 / 228
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title | year | author | ||
32. |
International Journal of Logistics Management
2002 : VOL. 13:2, p. 101-127 |
2002 | Baines, T. Kay, G. |
|
33. |
Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36 |
2002 | Pullman, M. E. Thompson, G. M. |
|
34. |
Tourism review
2002 : VOL. 57:4, p. 15-22 |
2002 | Pechlaner, H. Smeral, E. Matzler, K. |
|
35. |
Journal of Organizational Behavior
2002 : SEP, VOL. 23:6, p. 767-794 |
2002 | Glisson, C. James, L. R. |
|
36. |
Journal of Consumer Policy
2002 : JUN, VOL. 25:2, p. 203-231 |
2002 | Lee, J. |
|
37. |
Journal of the Academy of Marketing Science
2002 : SUMMER, VOL. 30:3, p. 202-216 |
2002 | Verhoef, P. C. Franses, P. H. Hoekstra, J. C. |
|
38. |
Academy of Management Journal
2002 : JUN, VOL. 45:3, p. 587-597 |
2002 | Batt, R. |
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39. |
Harvard Business Review
2002 : JUL, VOL. 80:7, p. 86-94 |
2002 | Reinartz, W. Kumar, V. |
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40. |
Journal of Business-to-Business Marketing
2002 : VOL. 9:1, p. 27-47 |
2002 | Anselmi, K. Frankel, R. Whipple, J. M. |
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41. |
Management Science
2001 : JUL, VOL. 47:7, p. 894-914 |
2001 | Oliva, R. Sterman, J. D. |
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