search query: @indexterm Customer relations / total: 402
references: 33-42 / 402
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33.
The March of mobile marketing: new chances for consumer companies, new opportunities for mobile operators
Journal of Advertising Research
2009 : MARCH, VOL 49:1 p. 54-61
 2009 Friedrich, R. (et al.)
34.
Segmentation and customer insight in contemporary services marketing practice: Why grouping customers is no longer enough
Journal of Marketing Management
2009 : APR, VOL. 25:3-4, p. 227-252
 2009 Bailey, C. (et al.)
35.
Customer-employee relationship. The role of self-employee congruence
European Journal of Marketing
2008 : NOV, VOL. 42: 11/12 p. 1316-1345
 2008 Jamal, A.
Adelowore, A.
36.
Perceptions of deception: making sense of responses to employee deceit
Journal of Business Ethics
2008 : JUN III, VOL. 80:2, p. 327-247
 2008 Jehn, K.A.
Scott, E.D.
37.
Determining the indirect value of a customer
Journal of Marketing Management
2008 : VOL: 24:7-8, p. 847-964
 2008 Ryals, L.
38.
Exploring the potential of customer accounting: a synthesis of the accounting and marketing literature
Journal of Marketing Management
2008 : VOL. 24:7-8, p. 771-795
 2008 McManus, L.
Guilding, C.
39.
Relationship between service quality, customer satisfaction and customer loyalty in Shiraz banking system
Journal of international marketing and marketing research
2008 : FEB, VOL. 33:1, p. 31-44
 2008 Sanayei, A.
Moeini, H.
Shafiei, M.
40.
The influence of loyalty programme membership on customer purchase behaviour
European Journal of Marketing
2008 : VOL. 42:1/2 p. 87-114
 2008 Meyer-Waarden, L.
41.
The branding impact of brand websites: do newsletters and consumer magazines have a moderating role?
Journal of Advertising Research
2008 : SEP, VOL 48:3 p.465-472
 2008 Müller, B. (et al.)
42.
Enhancing luxury cruise liner operators' competitive advantage: A study aimed at improving customer loyalty and future patronage
Journal of Travel & Tourism Marketing
2008 : VOL. 25:1, p. 1-12
 2008 Lobo, A.C.
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