search query: @indexterm SERVICE QUALITY / total: 221
references: 33-42 / 221
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33.
GPTCCC: An instrument for measuring group package tour service
Tourism Management
2007 : VOL. 28:2, p.361-376
 2007 Wang, K-C. (et al.)
34.
Modeling service alliances: An explanatory investigation of spillover effects in service partnerships
Strategic Management Journal
2007 : MAR, VOL 28:6, p. 609- 622
 2007 Bourdeau, B. L.
Cronin Jr, J. J.
Voorhees, C. M.
35.
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Tourism Management
2007 : VOL. 28:4, p.1006-1019
 2007 Briggs, S.
Sutherland, J.
Brummond, S.
36.
The relationship between international leisure travelers' origin country and product satisfaction, value, service quality, and intent to return
Journal of Travel & Tourism Marketing
2006 : VOL. 21:2/3, p.117-130
 2006 McCleary, K. W.
Weaver, P. A.
Hsu, C. H. C.
37.
Using service quality expectations as a criterion to segement international tourists in the hospitality industry: an outlook of hotels of Mauritius
Journal of Travel & Tourism Marketing
2006 : VOL. 21:2/3, p.1-18
 2006 Juwaheer, T. D.
38.
Impression management and the hospitality service encounter: cross-cultural differences
Journal of Travel & Tourism Marketing
2006 : VOL. 20:3-4, p. 21-32
 2006 Manzur, L.
Jogaratnam, G.
39.
Impact of relationship marketing tactics (RMTs) on switchers and stayers in a competitive service industry
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 25-59
 2006 Peng, L.Y.
Wang, Q.
40.
Delivering market-leading support at Lucent
Knowledge Management Review
2006 : NOV/DEC, VOL. 9:5, p. 18-23
 2006 Walker, S.
41.
Tourism service quality begins at the airport
Tourism Management
2006 : OCT, VOL. 27:5, p. 874-877
 2006 Rendeiro Martín-Cejas, R.
42.
A systems approach to service quality: Tools for hospitality leaders
Cornell Hotel and Restaurant Administration Quarterly
2006 : VOL. 47:1, p. 36-48
 2006 Testa, M.R.
Sipe, L.J.
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