search query: @indexterm Customer relations / total: 402
references: 37-46 / 402
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37.
Determining the indirect value of a customer
Journal of Marketing Management
2008 : VOL: 24:7-8, p. 847-964
 2008 Ryals, L.
38.
Exploring the potential of customer accounting: a synthesis of the accounting and marketing literature
Journal of Marketing Management
2008 : VOL. 24:7-8, p. 771-795
 2008 McManus, L.
Guilding, C.
39.
Relationship between service quality, customer satisfaction and customer loyalty in Shiraz banking system
Journal of international marketing and marketing research
2008 : FEB, VOL. 33:1, p. 31-44
 2008 Sanayei, A.
Moeini, H.
Shafiei, M.
40.
The influence of loyalty programme membership on customer purchase behaviour
European Journal of Marketing
2008 : VOL. 42:1/2 p. 87-114
 2008 Meyer-Waarden, L.
41.
The branding impact of brand websites: do newsletters and consumer magazines have a moderating role?
Journal of Advertising Research
2008 : SEP, VOL 48:3 p.465-472
 2008 Müller, B. (et al.)
42.
Enhancing luxury cruise liner operators' competitive advantage: A study aimed at improving customer loyalty and future patronage
Journal of Travel & Tourism Marketing
2008 : VOL. 25:1, p. 1-12
 2008 Lobo, A.C.
43.
Customer portfolio planning in a business network context
Journal of Marketing Management
2008 : JUL, VOL. 24:5-6, p. 567-587
 2008 Eng, T-Y.
44.
Chronicles of 'customer experience': the downfall of Lewis's foretold
Journal of Marketing Management
2008 : FEB, VOL. 24:1-2, p. 29-45
 2008 Patterson, A.
Hodgson, J.
Shi, J.
45.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
46.
Exploring the impact of centralisation on information sharing
Journal of international marketing and marketing research
2008 : JUN, VOL. 33:2. p. 75-86
 2008 Barker, A.T.
Aydin, N.
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