search query: @indexterm STRESS / total: 534
references: 37-46 / 534
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37.
The customer is not always right: customer aggression and emotion regulation of service employees
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 397-418
 2004 Grandey, A.A.
Dickter, D.N.
Sin, H-P.
38.
Redesigning computer call center work: a longitudinal field experiment
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 317-337
 2004 Workman, M.
Bommer, W.
39.
Success that lasts
Harvard Business Review
2004 : FEB, VOL. 82:2, p. 102-109
 2004 Nash, L.
Stevenson, H.
40.
The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes
Journal of Management
2003 : VOL. 29:4, p. 569-588
 2003 Stamper, C.L.
Johlke, M.C.
41.
Information System Organizational Resilience
Omega
2003 : VOL. 31:3, p. 227-234
 2003 Riolli, L.
Savicki, V.
42.
Exploring employee outcomes of organizational restructuring: a Solomon four-group study
Group & Organization Management
2003 : SEP, VOL. 28:3, p. 416-439
 2003 Probst, T. M.
43.
Managing the Gap: Evolutionary Science, Work/Life Integration, and Corporate Responsibility
Organizational Dynamics
2003 : FEB, VOL. 32:1, p. 17-31
 2003 Jones, A. M.
44.
When "the show must go on": surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
Academy of Management Journal
2003 : FEB, VOL. 46:1, p. 86-96
 2003 Grandey, A.A.
45.
Pull the plug on stress
Harvard Business Review
2003 : JUL, VOL. 81:7, p. 102-107
 2003 Cryer, B.
McCraty, R.
Childre, D.
46.
Workstress response perceptions among potential employees: the influence of ethics and trust
Tourism review
2003 : VOL. 58:1, p. 25-33
 2003 Ross, G. F.
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