search query: @indexterm after-sales service / total: 70
references: 37-46 / 70
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37.
The Market Power is in the Services: Because the Value is the Results
European Management Journal
1990 : DEC, VOL. 8:4, p. 464-473
 1990 Vandermerwe, S.
38.
Emergence d'une management de l'apres-vente - The emergence of after-sales management
Revue Francaise de Gestion
1990 : JUN-JUL-AUG, 79, p. 12-18
 1990 Dornier, P.-P.
39.
Using PCs to automate and innovate marketing activities
Industrial Marketing Management
1990 : AUG, 19:3, p. 209-213
 1990 Manssen, L. B.
40.
Leverage your warranty program
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 69-80
 1990 Menezes, M. A.
Qeulch, J. A.
41.
Le service mix.
Revue Francaise de Gestion
1990 : MAR-MAY, 78, p. 25-40
 1990 Mathe, H.
42.
Service-Management - absatzpolitische Vorteile durch gezielten "Dienst am Kunden".
Fortschrittliche Betriebsführung und Industrial Engineering
1990 : JUN, VOL. 39:3, p. 125-131
 1990 Frisch, W.
43.
Service garanti.
Harvard-L'Expansion
1990 : SUMMER, 57, p. 42-51
 1990 Hart, C.
44.
How a customer mission statement affects company performance.
Industrial Marketing Management
1990 : FEB, VOL. 19:1, p. 47-54
 1990 Germain, R.
Cooper, M. B.
45.
Why you need a service strategy.
Planning Review
1990 : JAN/FEB, VOL. 18:1, p. 10-14
 1990 Davidow, W. H.
Uttal, B.
46.
Out of touch with customer needs? Spare part and after sales service
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 55-66
 1990 Cohen, M. A.
Lee, H. L.
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