search query: @journal_id 1477 / total: 39
references: 38-39 / 39
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38.
Organizational comparison processes: investigating the adoption and impact of benchmarking - related activities
Journal of Quality Management
1996 : VOL. 1:2, p. 161-192
 1996 Fedor, D.
Parsons, C.
Shalley, C.
39.
A working definition for total quality management (TQM) researchers
Journal of Quality Management
1996 : VOL. 1:2, p. 149-160
 1996 Miller, W.
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