search query: @indexterm Service quality / total: 221
references: 39-48 / 221
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39.
Impact of relationship marketing tactics (RMTs) on switchers and stayers in a competitive service industry
Journal of Marketing Management
2006 : FEB, VOL. 22:1-2, p. 25-59
 2006 Peng, L.Y.
Wang, Q.
40.
Delivering market-leading support at Lucent
Knowledge Management Review
2006 : NOV/DEC, VOL. 9:5, p. 18-23
 2006 Walker, S.
41.
Tourism service quality begins at the airport
Tourism Management
2006 : OCT, VOL. 27:5, p. 874-877
 2006 Rendeiro Martín-Cejas, R.
42.
A systems approach to service quality: Tools for hospitality leaders
Cornell Hotel and Restaurant Administration Quarterly
2006 : VOL. 47:1, p. 36-48
 2006 Testa, M.R.
Sipe, L.J.
43.
The impact of servicescape on quality perception
European Journal of Marketing
2005 : VOL. 39:7/8, p. 785-808
 2005 Reimer, A.
Kuehn, R.
44.
Influence of corporate social responsibility on loyalty and valuation of services
Journal of Business Ethics
2005 : NOV I, VOL 61:4, p. 369-385
 2005 Garcia de los Salmones, M. de M.
Crespo, A. H.
Bosque, I. R. del
45.
Measuring marketing culture: a study of frontline employees in Turkish hotels
Journal of Travel & Tourism Marketing
2005 : VOL. 18:1, p. 33-47
 2005 Karatepe, O.M.
Avci, T.
Tekinkus, M.
46.
Safeguarding hospitality service when the unexpected happens: lessons learned from the blackout of '03
Cornell Hotel and Restaurant Administration Quarterly
2005 : FEB, VOL. 46:1, p. 13-39
 2005 Kwortnik, R. J.
47.
The US airlines relative positioning based on attributes of service quality
Tourism Management
2005 : FEB, VOL. 26:1, p. 57-67
 2005 Gursoy, D.
Chen, M.-H.
Kim, H. J.
48.
Service quality and customer retention: building long-term relationships
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1577-1598
 2004 Venetis, K.A.
Ghauri, P.N.
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