search query: @author Hart, C. / total: 8
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4.
The retail accordion and assortment strategies: an exploratory study
International Review of Retail, Distribution and Consumer Research
1999 : APR, VOL. 9:2, p. 111-126
 1999 Hart, C.
5.
The power of internal guarantees
Harvard Business Review
1995 : JAN/FEB, VOL. 73:1, p. 64-74
 1995 Hart, C.
6.
Total quality management and the human resource professional or applying the Baldrige framework to human resources (Qualitätssteuerung)
Human Resource Management
1991 : WINTER, VOL. 30:4, p. 433-454
 1991 Hart, C.
Schlesinger, L.
7.
Plan d'action pour recuperer un client decu.
Harvard-L'Expansion
1991 : SPRING, 60, p. 92-100
 1991 Hart, C.
Heskett, J.
Sasser, W. E. Jr
8.
Service garanti.
Harvard-L'Expansion
1990 : SUMMER, 57, p. 42-51
 1990 Hart, C.
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