search query: @author Lusch, R. / total: 5
references: 4-5 / 5
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4.
Employees as customers: the role of social controls and employee socialization in developing patronage
Journal of Business Research
1996 : MAR, VOL. 35:3, p. 179-188
 1996 Lusch, R.
Boyt, T.
Schuler, D.
5.
The case for an off-balance-sheet controller
Sloan Management Review
1994 : WINTER, VOL. 35:2, p. 101-105
 1994 Lusch, R.
Harvey, M.
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