search query: @freeterm customer retention / total: 5
references: 4-5 / 5
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4.
Customer intention to return online: price perception, attribute-level performance, and satisfaction unfolding over time
European Journal of Marketing
2005 : VOL. 39:1-2, p. 150-174
 2005 Jiang, P.
Rosenbloom, B.
5.
Service quality and customer retention: building long-term relationships
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1577-1598
 2004 Venetis, K.A.
Ghauri, P.N.
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