search query: @indexterm CONSUMER EXPECTATIONS / total: 100
references: 40-49 / 100
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40.
Handling consumer complaint information: Why and how?
Management Decision
1993 : VOL. 31:3, p. 21-28
 1993 Mitchell, V.-W.
41.
Expectations of Users of Specialty Advertising
Journal of Advertising Research
1992 : JULY/AUG, VOL. 32, p.45-59
 1992 Madden, C.
Caballero-Cooper, M.
42.
Fear of flying prices
Business Week
1992 : AUG. 17, No. 3269-598, p. 26-27
 1992 Mandel, M.J.
Maremont, M.
Lau, G.
Weber, J.
43.
Order-of-entry effects on consumer memory and judgment: an information integration perspective
Journal of Marketing Research
1992 : AUG, VOL. XXIX:3, p. 343-357
 1992 Kardes, F.R.
Kalyanaram, G.
44.
The Generation and Consequences of Communication-evoked Imagery
Journal of Consumer Research
1992 : JUNE, VOL.19, p.93-l04
 1992 Bone, P.
Ellen, P.
45.
Continuous improvements to meet customer expectations
Journal of Systems Management
1992 : FEB, VOL. 43:2, p.13-15
 1992 Greenwood, F.
46.
"Fly-by-night" or here to stay? - The future for air express
Long Range Planning
1992 : APR, VOL. 25:2, p.52-62
 1992 Raphael, D.E.
47.
Mesurer la sensibilit` au prix de produits complexes.
Revue Francaise du Marketing
1992 : 137, p.5-16
 1992 Huisman, D.
48.
Customer satisfaction: the project manager's role
International Journal of Project Management
1992 : MAY, VOL. 10:2, p.123-127
 1992 Ireland, L.
49.
Balancing the needs of customers and shareholders
Journal of Business Strategy
1991 : NOV-DEC, VOL. 12:6, p.44-47
 1991 Copulsky, W.
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