search query: @indexterm Hotel and catering industry / total: 391
references: 42-51 / 391
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42.
Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 195-199
 2009 Weber, K.
43.
A storytelling perspective on online customer reviews reporting service failure and recovery
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 169-179
 2009 Black, H. G.
Kelley, S. W.
44.
Plural form chain and efficiency: Insights from the French hotel chains and the DEA methodology
European Management Journal
2009 : AUG, VOL. 27:4, p. 268-280
 2009 Perrigot, R.
Cliquet, G.
Piot-Lepetit, I.
45.
Tried and tested: The impact of online hotel reviews on consumer consideration
Tourism Management
2009 : FEB, VOL. 30:1, p. 123-127
 2009 Vermeulen, I.E.
Seegers, D.
46.
Efficiency and productivity growth in hotel industry
International Journal of Tourism Research
2009 : JUL/AUG, VOL. 11:4, p. 389-402
 2009 Barros, C.P.
Peypoch, N.
Solonandrasana, B.
47.
Increasing hotel responsiveness to customers through information sharing
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2009 : VOL. 64:4, p. 12-26
 2009 Tiedemann, N.
Birgele, M. van
Semeijn, J.
48.
Path analysis of organizational commitment, job involvement and job satisfaction in Turkish hospitality industry
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2009 : VOL. 64:1, p. 4-16
 2009 Kuruüzüm, A.
Çetin, E.I.
Irmak, S.
49.
Pay-per-click search engine advertising: are hotel trademarks being abused?
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 232-244
 2009 O'Connor, P.
50.
The winds of change have reached gale force
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 147-150
 2009 Smith, R. A.
51.
Travel and leisure services preferences and patronage motives of older consumers
Journal of Travel & Tourism Marketing
2008 : VOL. 24:4, p. 259-283
 2008 Moschis, G.P.
Ünal, B.
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