search query: @indexterm Service quality / total: 221
references: 42-51 / 221
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42.
A systems approach to service quality: Tools for hospitality leaders
Cornell Hotel and Restaurant Administration Quarterly
2006 : VOL. 47:1, p. 36-48
 2006 Testa, M.R.
Sipe, L.J.
43.
The impact of servicescape on quality perception
European Journal of Marketing
2005 : VOL. 39:7/8, p. 785-808
 2005 Reimer, A.
Kuehn, R.
44.
Influence of corporate social responsibility on loyalty and valuation of services
Journal of Business Ethics
2005 : NOV I, VOL 61:4, p. 369-385
 2005 Garcia de los Salmones, M. de M.
Crespo, A. H.
Bosque, I. R. del
45.
Measuring marketing culture: a study of frontline employees in Turkish hotels
Journal of Travel & Tourism Marketing
2005 : VOL. 18:1, p. 33-47
 2005 Karatepe, O.M.
Avci, T.
Tekinkus, M.
46.
Safeguarding hospitality service when the unexpected happens: lessons learned from the blackout of '03
Cornell Hotel and Restaurant Administration Quarterly
2005 : FEB, VOL. 46:1, p. 13-39
 2005 Kwortnik, R. J.
47.
The US airlines relative positioning based on attributes of service quality
Tourism Management
2005 : FEB, VOL. 26:1, p. 57-67
 2005 Gursoy, D.
Chen, M.-H.
Kim, H. J.
48.
Service quality and customer retention: building long-term relationships
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1577-1598
 2004 Venetis, K.A.
Ghauri, P.N.
49.
AT&T's last call
Euromoney
2004 : NOV, VOL. 35:427, p. 64-69
 2004 Tully, K.
50.
Nordic banks respond to demanding clients
Euromoney
2004 : APR, VOL. 35:420, p. 150-152
 2004 Avery, H.
51.
The effect of airline service quality on passengers' behavioural intentions: a Korean case study
Journal of Air Transport Management
2004 : NOV, VOL. 10:6, p. 435-439
 2004 Park, J.-W.
Robertson, R.
Wu, C.-L.
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