search query: @indexterm WORKING CONDITIONS / total: 535
references: 42-51 / 535
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42.
The customer is not always right: customer aggression and emotion regulation of service employees
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 397-418
 2004 Grandey, A.A.
Dickter, D.N.
Sin, H-P.
43.
General self-efficacy and self-esteem: toward theoretical and empirical distinction between correlated self-evaluations
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 375-395
 2004 Chen, G.
Gully, S.M.
Eden, D.
44.
Redesigning computer call center work: a longitudinal field experiment
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 317-337
 2004 Workman, M.
Bommer, W.
45.
Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 293-315
 2004 Schaufeli, W.B.
Bakker, A.B.
46.
Violence in the workplace: guidance and training advice for business owners and managers
Business and Society Review
2003 : WINTER, 108:4, p. 523-537
 2003 Kirk, D.J.
McClure Franklin, G.
47.
Longitudinal effects of lean production on employee outcomes and the mediating role of work characteristics
Journal of Applied Psychology
2003 : AUG, VOL. 88:4, p. 620-634
 2003 Parker, S.K.
48.
Climate perceptions matter: a meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes
Journal of Applied Psychology
2003 : AUG, VOL. 88:4, p. 605-619
 2003 Carr, J.Z. (et al.)
49.
A descriptive investigation of morality and victimisation at work
Journal of Business Ethics
2003 : JUN (II) and (III), VOL. 45:1-2. p. 29-40
 2003 Wornham, D.
50.
Work-life imbalance in call centres and software development
British Journal of Industrial Relations
2003 : JUN, VOL. 41:2, p. 215-239
 2003 Hyman, J. (et al.)
51.
"High-performance" management practices, working hours and work-life balance
British Journal of Industrial Relations
2003 : JUN, VOL. 41:2, p. 175-195
 2003 White, M. (et al.)
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