search query: @indexterm customer relationship management (crm) / total: 105
references: 42-51 / 105
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42.
CRM: conceptualization and scale development
European Journal of Marketing
2005 : VOL. 39:11-12, p. 1264-1290
 2005 Sin, L.Y.M.
Tse, A.C.B.
Yim, F.H.K.
43.
How do organisational members perceive CRM? Evidence from a U.K. service firm
Journal of Marketing Management
2005 : APR, VOL. 21:3-4, p. 363-392
 2005 Plakoyiannaki, E.
44.
Integration of customer relationship management: status quo and implications for research and practice
Journal of Strategic Marketing
2005 : SEP, VOL 13:3, p. 175-198
 2005 Meyer, M.
Kolbe, L.
45.
Attractive models
Admap
2005 : VOL. 40:6, p. 32-34
 2005 Greenyer, A.
46.
Why CRM is about caring, not technology
Admap
2005 : VOL. 40:6, p. 28-31
 2005 Rosenwald, P.
47.
Customer retention - dreams and reality
Admap
2005 : VOL. 40:6, p. 25-27
 2005 Stone, M.
48.
Your customers may be closer than you think
Admap
2005 : VOL. 40:6, p. 22-24
 2005 Nicks, G.
49.
It's all about relationships, stupid!
Admap
2005 : VOL. 40:6, p. 20-21
 2005 White, R.
50.
The marketing value of customer advocacy
Admap
2005 : VOL. 40:1, p. 38-41
 2005 Wragg, T.
Lowenstein, M.
51.
The impact of technology on integrated marketing
Admap
2005 : VOL. 40:3, p. 47-49
 2005 Wood, J.
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