search query: @indexterm Quality / total: 1290
references: 428-437 / 1290
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 titleyearauthor
428.
Work organization, technology, and performance in customer service and sales
Industrial and Labor Relations Review
1999 : JUL, VOL. 52:4, p. 539-564
 1999 Batt, R.
429.
The environment is free: The quality analogy
Journal of Quality Management
1999 : VOL. 4:1, p. 123-143
 1999 Chandrashekar, A.
Dougless, T.
Avery, G. C.
430.
The influence of human resource practices on empowerment and employee perceptions of management commitment to quality
Journal of Quality Management
1999 : VOL. 4:1, p. 5-22
 1999 Howard, L. W.
Foster, S. T.
431.
When customer service goes bad ...
Business Horizons
1999 : AUG, VOL. 42:4, p. 43-52
 1999 Fleming, M. M.
432.
Model behaviour. Excellent adventure
People Management
1999 : SEP, VOL. 5:17, p. 40-41, 43
 1999 Arkin, A.
433.
Navigating the righteous course: A quality issue
Journal of the Market Research Society
1999 : JUL, VOL. 41:3, p. 327-343
 1999 Pallister, J.
Nancarrow, C.
Brace, I.
434.
Some problems when adopting Churchill's paradigm for the development of service quality measurement scales
Journal of Business Research
1999 : OCT, VOL. 46:2, p. 109-120
 1999 Smith, A. M.
435.
Service performance gap: Re-evaluation and redevelopment
Journal of Business Research
1999 : OCT, VOL. 46:2, p. 133-147
 1999 Chenet, P.
Tynan, C.
Money, A.
436.
Impact of participative service relationships on quality, satisfaction and retention: An exploratory study
Journal of Business Research
1999 : OCT, VOL. 46:2, p. 121-132
 1999 Ennew, C. T.
Binks, M. R.
437.
Establishing project control: Schedule, cost, and quality
SAM Advanced Management Journal
1999 : AUTUMN, VOL. 64:4, p. 32-38
 1999 Hormozi, A. M.
Dube, L. F.
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