search query: @indexterm Customer relations / total: 402
references: 43-52 / 402
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43.
Customer portfolio planning in a business network context
Journal of Marketing Management
2008 : JUL, VOL. 24:5-6, p. 567-587
 2008 Eng, T-Y.
44.
Chronicles of 'customer experience': the downfall of Lewis's foretold
Journal of Marketing Management
2008 : FEB, VOL. 24:1-2, p. 29-45
 2008 Patterson, A.
Hodgson, J.
Shi, J.
45.
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
Journal of Organizational Behavior
2008 : FEB, VOL. 29:2, p.155-170
 2008 Giardini, A.
Frese, M.
46.
Exploring the impact of centralisation on information sharing
Journal of international marketing and marketing research
2008 : JUN, VOL. 33:2. p. 75-86
 2008 Barker, A.T.
Aydin, N.
47.
A qualitative analysis of slot clubs as drivers of casino loyalty
Cornell hospitality quarterly: hospitality leadership through learning
2008 : MAY, VOL. 49:2, p. 105-121
 2008 Hendler, F.
LaTour, K.A.
48.
Certified value sellers
Business Strategy Review
2008 : SPRING, VOL. 19:1, p. 48-53
 2008 Anderson, J.
Kumar, N.
Narus, J.
49.
Costly customer relations and pricing
Oxford Economic Papers
2007 : OCT, VOL. 59:4, p. 641-661
 2007 Choudhary, M. A.
Orszag, J. M.
50.
Linking organizational learning and customer capital through an ambidexterity context: an empirical investigation in SMEs
International journal of human resource management
2007 : OCT, VOL. 18:10, p. 1720-1735
 2007 Cegarra-Navarro, J.G.
Dewhurst, F.
51.
Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty
European Journal of Marketing
2007 : VOL. 41:7/8, p. 836-867
 2007 Caceres, R.C.
Paparoidamis, N.G.
52.
Collateral requirements and relationship banking: Empirical evidence from unique Finnish credit-files
Liiketaloudellinen aikakauskirja
2007 : 4, p. 393-414
 2007 Peltoniemi, J.
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