search query: @indexterm after-sales service / total: 70
references: 44-53 / 70
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44.
How a customer mission statement affects company performance.
Industrial Marketing Management
1990 : FEB, VOL. 19:1, p. 47-54
 1990 Germain, R.
Cooper, M. B.
45.
Why you need a service strategy.
Planning Review
1990 : JAN/FEB, VOL. 18:1, p. 10-14
 1990 Davidow, W. H.
Uttal, B.
46.
Out of touch with customer needs? Spare part and after sales service
Sloan Management Review
1990 : WINTER, VOL. 31:2, p. 55-66
 1990 Cohen, M. A.
Lee, H. L.
47.
The privatization programme and the consumer interest.
Energy Policy
1989 : OCT, VOL. 17:5, p. 511-517
 1989 Winward, J.
48.
After sales service quality: views between industrial customers and service managers.
Industrial Marketing Management
1989 : AUG, VOL. 18:3, p. 199-208
 1989 Kasper, H.
Lemmink, J.
49.
"Valeur service" et realite d'une culture d'atelier.
Revue Francaise de Gestion
1989 : JAN-FEB, 72, p. 81-87
 1989 Bafoil, F.
Monnet, J. C.
50.
Dialing for help.
Datamation
1989 : JAN 1, VOL. 34:26, p. 53-55
 1989 Joyce, E.
51.
Den Kundennutzen entdecken lernen!
Management-Zeitschrift Industrielle Organisation
1989 : JAN, VOL. 58:1, p. 46-47
 1989 Frick, R.
52.
Improving postpurchase satisfaction in industrial distribution channels.
Industrial Marketing Management
1988 : VOL. 17:3, p. 229-235
 1988 Withey, J. J.
53.
The power of unconditional service guarantees.
Harvard Business Review
1988 : JUL-AUG, VOL. 66:4, p. 54-62
 1988 Hart, C. W. L.
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