search query: @indexterm Service management / total: 228
references: 49-58 / 228
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49.
Marketing low-cost airline services to business travellers
Journal of Air Transport Management
2001 : MAR, VOL. 7:2, p. 103-109
 2001 Mason, K. J.
50.
Herding behaviour and the size of customer base as a commitment to quality
Economica
2000 : AUG, VOL. 67:267, s. 375-398
 2000 Choi, C. J.
Dassiou, X.
Gettings, S.
51.
EASY shopping: a value-added service for electronic malls
International Journal of Electronic Commerce
2000 : WINTER, VOL. 4:2, p. 99-119
 2000 Schumann, P.
52.
Pioneering advantage in new service development: a multicountry study of managerial perceptions
Journal of Product Innovation Management
2000 : SEP, VOL. 17:5, p. 378-392
 2000 Song, X.M.
Benedetto, C.A. Di
Song, L.Z.
53.
A service conundrum: can outstanding service be too good?
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 40-50
 2000 Walsh, K.
54.
Retail financial services: transaction to relationship marketing
European Journal of Marketing
2000 : VOL. 34:8, 938-953
 2000 Alexander, N.
Colgate, M.
55.
Connecting with clients. IT report
Accountancy
2000 : AUG, VOL. 125:1284, p. 69-90
 2000
56.
Efficient mechanisms for the supply of services in multi-agent environments
Decision Support Systems
2000 : MAR, VOL. 28:1,2, p. 5-20
 2000 Vulkan, N.
Jennings, N.
57.
Keeping the high fliers
Airline Business
2000 : JUN, VOL. 16:6, p. 88-96
 2000 Bhagwani, R.
58.
Implementing a balanced-scorecard approach to managing hotel operations: the case of White Lodging Services
Cornell Hotel and Restaurant Administration Quarterly
2000 : FEB, VOL.41:1, p. 94-107
 2000 Denton, G. A.
White, B.
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