search query: @author Sturdy, A. / total: 7
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5.
Talk as Technique - A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres
Journal of Management Studies
2003 : JUN, VOL. 40:4, p. 753-774
 2003 Sturdy, A.
Fleming, P.
6.
The consultancy process: an insecure business
Journal of Management Studies
1997 : MAY, VOL. 34:3, p. 389-413
 1997 Sturdy, A.
7.
The consumer rules? An examination of the rhetoric and "reality" of marketing in financial services
European Journal of Marketing
1994 : VOL. 28:3, p. 42-54
 1994 Knights, D.
Sturdy, A.
Morgan, G.
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