search query: @indexterm SERVICE QUALITY / total: 221
references: 53-62 / 221
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53.
Service quality, satisfaction, and behavioral intention among forest visitors
Journal of Travel & Tourism Marketing
2004 : VOL. 17:1, p. 73-82
 2004 Lee, J.
Graefe, A. R.
Burns, R. C.
54.
The role of mood on tourism product evaluations
Annals of Tourism Research
2004 : VOL. 31:3, p. 517-539
 2004 Sirakaya, E.
Petrick, J.
Choi, H-S.
55.
When customers disappoint : a model of relational internal marketing and customer complaints
Journal of the Academy of Marketing Science
2004 : VOL. 32:2, p. 112-126
 2004 Bell, S. J.
Menguc, B.
Stefani, S.
56.
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
Tourism Management
2004 : AUG, VOL. 25:4, p. 471-481
 2004 Tsaur, S.-H.
Lin, Y.-C.
57.
Examining the mediating role of experience quality in a model of tourist experiences
Journal of Travel & Tourism Marketing
2004 : VOL. 16:1, p. 77-88
 2004 Cole, S. T.
Scott, D.
58.
Restaurant revenue management: implementation at Chevys Arrowhead
Cornell Hotel and Restaurant Administration Quarterly
2004 : FEB, VOL. 45:1, p. 52-67
 2004 Kimes, S. E.
59.
Services. Special report
Airline Business
2004 : JAN, VOL. 20:1, p. 37-51
 2004
60.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
61.
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
International Review of Retail, Distribution and Consumer Research
2003 : OCT, VOL. 13:4, p. 405-421
 2003 Vaux Halliday, S.
62.
Internal service barometers : conceptualization and empirical results of a pilot study in Switzerland
European Journal of Marketing
2003 : VOL 37:9, p. 1187-1204
 2003 Bruhn, M.
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