search query: @indexterm Quality / total: 1290
references: 537-546 / 1290
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 titleyearauthor
537.
A qualitative methodology for process studies of entrepreneurship
International Studies of Management and Organization
1997 : FALL, VOL. 27:3, p. 13-33
 1997 Steyaert, C.
538.
The impact of waiting time guarantees on customers' waiting experiences
Marketing Science
1997 : VOL. 16:4, p. 295-314
 1997 Kumar, P.
539.
Measuring service quality: A test-retest reliability investigation of SERVQUAL
Journal of the Market Research Society
1997 : APR, VOL. 39:2, p. 381-396
 1997 Lam, S. S.
Woo, K. S.
540.
Information technology impact on process output and quality
Management Science
1997 : DEC, VOL. 43:12, p. 1645-1659
 1997 Mukhopadhyay, T.
Rajiv, S.
Srinivasan, K.
541.
Managing air quality and transport: recent experience in Cambridge, England
Greener Management International
1997 : WINTER, 20, p. 97-106
 1997 Louth, B.
542.
Insisting on quality first: suggestions on expanding Germany textile market (original in Chinese)
Intertrade (c)
1997 : 10, p.10-12
 1997 Yang, Laichun
543.
Tractable (Q, R) heuristic models for constrained service levels.
Management Science
1997 : JUL, VOL. 43:7, p. 951-965
 1997 Platt, D. E.
Robinson, L. W.
Freund, R. B.
544.
The role of automation and labor in determining customer satisfaction in a telephone repair service process
Decision Sciences
1997 : SUMMER, VOL. 28:3, p. 689-708
 1997 Collier, D. A.
Wilson, D. D.
545.
Het drama van de klantgerichte en gecertificeerde organisatie.
Nijenrode Management Review
1997 : 2, p. 73-76
 1997 Ofman, D.D.
546.
Quality system chaining: the next link in the evolution of quality
Business Horizons
1997 : SEP-OCT, VOL. 40:5, p. 65-77
 1997 Raho, L.
Mears, P.
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